Terms and Conditions mlbet – Malaysia Platform User Guide

1Introduction & Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and mlbet ("Platform", "we", "us", "the company"). By registering, accessing, or using any part of the mlbet platform, you automatically agree to be bound by all Terms stated in this document.

Please read this document carefully before registering or making any deposit. If you do not agree with any part of these Terms, you are not permitted to use the mlbet platform. Continued use of the platform following any amendment to the Terms constitutes your acceptance of those changes.

2Member Eligibility

To be eligible to register and use the mlbet platform, you must meet all of the following requirements:

• At least 18 years old on the date of registration.
• A valid Malaysian citizen or resident with a current identification document.
• Not listed on any self-exclusion or gambling prohibition register issued by any relevant authority.
• Have full legal capacity to enter into binding agreements.
• Not registering on behalf of another person or using a false identity.

Mlbet reserves the right to request proof of age at any time. If a member is found to have registered with false information or is underage, the account will be closed immediately and all balances — including wins — may be forfeited by the platform.

3Account Registration

Each user is only permitted to hold one (1) active account at any one time. Registering multiple accounts to obtain repeated bonuses or to circumvent restrictions is strictly prohibited.

During registration, you are responsible for:

• Provide accurate, complete and current information including full name, phone number, date of birth and bank details.
• Maintain the confidentiality of your account password and do not share login information with any party.
• Notify mlbet immediately if you suspect your account has been accessed without authorization.
• Update your personal information if any changes occur.

Identity verification (KYC) is required before your first withdrawal can be processed. Accepted documents include a valid MyKad, passport, or Malaysian driving licence.

4Deposit & Payment

All deposits to your mlbet account are processed through secure and legitimate payment channels. mlbet accepts multiple deposit methods including FPX bank transfer, Touch 'n Go eWallet, Boost, GrabPay, and selected cryptocurrencies.

• Minimum deposit limit is RM 20 for most payment methods.
• All deposits are processed in real time and credited to your account instantly upon confirmation.
• Mlbet does not charge any processing fees on member deposits.
• You may only deposit using payment methods registered in your own name.
• Deposits from unknown sources or third parties are not accepted and may result in account suspension for investigation.

5Withdrawal of Winnings

Mlbet is committed to processing all valid withdrawal requests promptly and efficiently. The following withdrawal guidelines must be observed:

• Minimum withdrawal limit is RM 50 for bank transfers and RM 30 for e-wallets.
• KYC verification must be completed before your first withdrawal can be processed.
• Withdrawals will only be processed to a bank account or e-wallet registered under the same name as your mlbet account.
• Typical processing time is less than 5 minutes for local bank transfers and e-wallets.
• Mlbet reserves the right to request additional verification before approving large withdrawal amounts as a security measure.

If your withdrawal is delayed beyond the stated period, please contact mlbet customer support team on duty 24/7 for immediate assistance.

6Bonuses, Promotions & Rollover Terms

All bonuses and promotions offered by mlbet are subject to wagering (rollover) requirements specified in each individual offer. It is the member's responsibility to read and understand these requirements before accepting any bonus.

• Welcome bonus is subject to rollover requirements before withdrawal is permitted.
• Weekly cashback is calculated based on net loss within the specified period and credited automatically.
• Bonuses cannot be transferred between accounts or converted to cash directly without meeting rollover requirements.
• Mlbet reserves the right to withdraw, modify, or terminate any promotion at any time without prior notice.
• Using bonuses for hedge betting or arbitrage is prohibited and may result in bonus forfeiture.

7Game Rules

All games available on the mlbet platform are operated by an integrated random number generator (RNG) system that has been independently audited by a third party. This ensures fairness and transparency in every game outcome.

General game rules that must be followed:

• Results of completed games calculated by the system are final and cannot be disputed unless there is provable evidence of technical failure.
• In the event of technical failure during gameplay, mlbet reserves the right to cancel the affected round and return the original wager to the member's account.
• Any attempt to exploit system bugs or game vulnerabilities is strictly prohibited and may result in account closure.
• Using automated software (bots), scripts, or third-party tools to play is a serious violation of the Terms.

8Member Conduct & Responsibilities

As an mlbet member, you are responsible for ensuring your use of the platform complies with these Terms and all applicable laws at all times. The following conduct is strictly prohibited:

• Identity fraud, providing false information or forged documents during registration or KYC.
• Money laundering or using the platform for any unlawful financial purpose.
• Any attempt to hack, breach, or disrupt the systems and infrastructure of mlbet.
• Offensive language, threats or harassment toward support staff or other members.
• Sharing login information or allowing others to access your account.

Mlbet encourages all members to practise responsible gaming. If you feel that gaming is beginning to negatively affect your life, please use the self-control tools we provide or contact our support team.

9Account Closure & Suspension

Mlbet reserves the right to suspend or close any member's account under the following circumstances:

• Violation of any part of these Terms and Conditions.
• Suspected fraudulent activity or money laundering.
• Failure to complete KYC verification within the specified period.
• Account closure requested by the member themselves for personal reasons.
• Ownership of multiple accounts.

If your account is closed for breach of Terms, mlbet reserves the right to forfeit all balances including cash, bonus balance and unprocessed winnings. Members whose accounts are legitimately closed are entitled to refund of cash balance after deduction of any outstanding liabilities.

10Limitation of Liability

Mlbet shall not be liable for any indirect, consequential, special, or extraordinary losses arising from the use of the platform, including but not limited to loss of funds, anticipated profits, or data loss.

Under any circumstances, mlbet's total liability to a member shall not exceed the total amount of money deposited by that member within 30 days prior to the claim. mlbet does not warrant that the platform will always be available, error-free or meet your specific requirements.

11Terms Amendment

Mlbet reserves the right to amend, update, or improve these Terms and Conditions at any time. Material changes will be communicated to members via registered email or in-platform notification at least 7 days before taking effect.

Continued use of the mlbet platform after the effective date of any amendment constitutes full acceptance of the updated Terms. If you do not agree with the amendments, you have the right to close your account before they take effect.

It is the member's responsibility to check this Terms and Conditions page periodically to ensure you are always aware of the latest terms applicable to your use of the platform.

12Contact Us

If you have any questions, concerns or complaints related to these Terms and Conditions, please contact mlbet customer support team on duty 24 hours a day, 7 days a week:

• Support Email: [email protected]
• Live Chat: Available directly on the mlbet platform
• Response Time: Typically within 2 hours for email, instant for live chat

For formal complaints, please email our support address stating your account number, details of the complaint, and any relevant supporting evidence. Each complaint will be thoroughly investigated and a response will be provided within 48 business hours.

For responsible gaming guidance and self-control tools, please visit our Responsible Gaming us. For FAQs, visit FAQ us.